Delivery information
At Bella Furniture and salon Supplies all our luxury handmade furniture is made to order. Designing unique pieces to accommodate to our client's individual needs. We take pride in the attention to detail and craftsmanship used. With a quick turnaround time we aim to manufacture and deliver all items within 2-5 weeks.
Bella Furniture Ireland offers a nationwide delivery service on all of our products
Generally, we use our own delivery staff and vans, which allows us to ensure your furniture arrives in perfect condition, and be flexible on delivery. Please note- After hours delivery can also be arranged please call for details.
Furniture delivery prices in Republic of Ireland and Northern Ireland for orders:
From €1 up to €300 – €25 delivery cost
From €301 up to €499 – €35 delivery cost
For orders over €500 – €45 delivery cost
Nail Polish display frames - Starts from €16 delivery cost per frame, depending on the size and weight.
Each frame is placed separately and treated as a single parcel.
Additional Information:
- Please ensure that the product you choose will fit the area in which you intend to put it. We will not be responsible for deliveries that cannot fit.
- Please ensure that we will have adequate access to your business/home so that a delivery truck can drop off your delivery.
- Delivery is generally carried out by one of our experienced delivery drivers, who will deliver inside the front door of the building. The customer will be required to help the driver.
All deliveries must be signed for on receipt. Before signing for delivery, please inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.
YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER
This clause 1 only applies if you are a consumer.
1.1 If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in clause 1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.
1.2 However, this cancellation right does not apply in the case of: (a) any made-to-measure, custom-made or special order products (including furniture and equipment); (b) any product which has a security seal which you have opened or unsealed; (c) any product which, for hygiene purposes, cannot be returned which includes: - cosmetics; - hairbrushes and combs; - hair extensions and hair pieces; - body jewellery, earrings or piercing tools; - foot spas; - scissors and blades; - manicure/pedicure tools and sundries -uv gel polishes & uv gels -clippers, trimmers -tanning solutions
1.3 Your legal right to cancel a Contract starts from the date the Products are dispatched to you, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.
1.4 In addition to your legal right to cancel as set out in clause 1.3, you may be able return any unwanted Products within 28 days of when the Contract is formed between us.
1.5 To cancel a Contract or return a Product, please contact us by calling 01 4429939 or e-mail us at info@bellafurniture.ie. You may wish to keep a copy of your cancellation notification for your own records.
1.6 You may also return an unwanted or faulty Product to our store. You will need to present the Product together with your delivery paperwork you will have received with your delivery as proof of purchase. This option does not apply to large/bulky furniture or equipment where you will need to contact our Returns Department by calling 01 4429939 or mail us at info@bellafurniture.ie
1.7 You will receive a full refund of the price you paid for the Products excluding any applicable delivery charges you paid for. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation. If you returned the Products to us because they were faulty or mis-described, please see clause 1.8.
1.8 If you have returned the Products to us under this clause 1 because they are faulty or mis-described, we will refund the price of a defective Product in full or replace it for a new product or repair, we will not refund any delivery charges. Faulty products must first be tested prior to replacing, repairing therefore they need to be returned to the store for testing by the manufacture before we can repair or replace them.
1.9 We refund you on the credit card, debit card used by you to pay or on the bank account you paid from.
1.10 If the Products were delivered to you: (a) you must return the Products to us at your own risk as soon as reasonably practicable; (b) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
1.11 If you fail to return the Products to us in their original condition, including outer packaging, unused and in perfect saleable condition, you will not receive a refund. If you are unable to return the Product to us we may arrange collection and the cost of the collection will be deducted from your refund.
1.12 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau.
2. CANCELLATION AND REFUNDS RIGHTS IF YOU ARE A TRADE CUSTOMER
This clause 2 only applies if you are a trade customer.
2.1 If you are a trade customer and you are not pleased with your purchase for any reason we may agree to its return subject to the following conditions:-
(a) You will inform us of your intention to return the Product and reason by contacting the Returns Department by calling 01 4429939 or e-mail us at info@bellafurniture.ie
(b) The Products must be returned to us with 28 days of delivery to you.
(c) The Products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition;
(d) The restrictions set out in clause 1.2 above equally apply to you.
(e) You should return the Product at your own cost to the address set out below. You are responsible for ensuring that the Product arrives safely to us so we strongly recommend that you return the Product to us by recorded post. We will not be responsible for any loss or damage to Products whilst being returned to us. We can arrange collection, however, we will deduct our costs from any refund due.
Bella Salon Furniture & Supplies
1 Blackburn Sq,
Dublin 14
Ireland
Alternatively you may also return the Product to our office.
(f) Refunds will be subject to the deduction of a handling charge equivalent to 20% of the refund. Delivery charges paid by you will not be refunded.
(g) Products which are given free, as part of an offer, cannot be exchanged or refunded unless the full offer is returned.
2.2 Where you have returned Products to us under this clause 2 because they are faulty, we will refund the price of the defective Product, repair or replace this product. However the product must be returned to us for testing by the manufacture to verify that there is a fault with your product. Once this is confirmed we will issue a replacement/repair or refund.
Checking Mirrors Deliveries & Mirror Returns
The mirrors are very well protected and breakages are very rare. However, accidents can happen! Please check your mirror immediately and phone any damages or faults to the Bella Furniture and Salon Supplies within 24 hours of the delivery. We will not accept responsibility for damages, or faulty goods not reported to the Bella Furniture and Salon Supplies within 24 hours. We will collect and replace any damaged or faulty mirror free of charge.
In the unlikely event that you wish to return your mirror for a full refund please send it back to our address within 7 days in the original packaging. The mirror is your responsibility until it reaches us. We reserve the right to withhold refunds for mirrors damaged in return transit if the packaging is considered to be inadequate. The cost of returning mirrors is at your expense. Alternatively, Bella Furniture and Salon Supplies can arrange for collection, please call for a price.
ALL DAMAGES, OUT OF THE BOX FAULTS OR IMPERFECTIONS MUST BE REPORTED TO US WITHIN 24 HOURS OF RECEIVING THE GOODS OR WE CANNOT CLAIM AGAINST THE CARRIERS. WE CANNOT REPLACE/REFUND PRODUCTS THAT ARE DAMAGED OR HAVE OUT OF THE BOX FAULTS OR IMPERFECTIONS AND HAVE NOT BEEN REPORTED TO US WITHIN 24 HRS. DAMAGES, OUT OF THE BOX FAULTS OR IMPERFECTIONS CANNOT BE RECTIFIED AFTER THIS TIME HAS EXPIRED. NO EXCEPTIONS WILL BE MADE. ALL ORIGINAL PACKAGING MUST BE RETAINED FOR DAMAGED GOODS AS THE TRANSPORT COMPANY MAY WISH TO INSPECT THIS. IF WE DO DECIDE TO COLLECT ANY DAMAGED ITEMS, WE ALSO REQUIRE ANY COLLECTIONS OF DAMAGED GOODS TO BE IN THE ORIGINAL PACKAGING WITHOUT EXCEPTIONS.
In the unlikely event that damage has occurred during transportation, please make a note and contact us within 24 hrs of delivery. The receiver is also required to supply supporting photograph evidence of the packaging and damaged area. Do not discard packaging material and damaged parts as they may need to be inspected by the transport company.
All and any damages/shortages or imperfections on products received, MUST be notified to Bella Furniture and Salon Supplies in writing within 24 hrs. We cannot accept responsibility or liability for any damages, shortages or Imperfections after this time frame.
Please also note: Bella Furniture and Salon Supplies reserve the right to not collect damaged goods. In most cases provided photographic evidence has been provided we may ask the customer to either keep or dispose of the damaged item(s). We will in accordance with our terms and conditions replace damaged items. The customer agrees to be bound by these delivery conditions upon placement of order by any method.
In the event of reported damages in accordance with our terms and conditions, and provided we accept to collect the damaged goods, we will arrange a courier collection on a date to suit you, this has to be a business day. Import: Please note that once the goods are accepted by the buyer, the buyer takes full responsibility of the goods.
Warranty*
We offer a manufacturer's guarantee on chairs, furniture and mirrors starting from purchase date on your invoice. We require proof of purchase of the product for all warranty claims so please keep your invoice number handy.
We will repair or replace any defective part or product after an inspection. If you think you have received a product with any type of defect, please contact us or email us at info@bellafurniture.ie with photo evidence and we will resolve any issues as quickly as we can to avoid causing you any further inconvenience.
The above warranty is given for the benefit of the original purchasing Customer only and is not transferable or assignable by the Customer to any third party.
The above warranty shall not apply in respect of:
- any defect arising from fair wear and tear, wilful damage; negligence; failure to follow the Company's instructions (whether oral or in writing); alteration or modification of the goods; premature failure caused by poor cleaning and/or maintenance; damage caused during return transit to the Company; incorrect repair of the Goods.
- of electrical or electronic components: damage caused by exposure to high voltages; static damage; damage caused by mishandling components; repairs made by an unqualified person.
- goods which have been continued to be used by the Customer after any failure or defects of the Goods first became apparent
- any failure or defect of the Goods which was apparent upon receipt of by the Customer which has not been notified to the Company in accordance with the Product Warranty Conditions Section (1-7)
- surface corrosion is covered for 2 years from the date of invoice on mild steel products, and perforation warranty for 5 years from date of invoice.
- LED bulbs are covered for one year from the date of delivery of your Mirror.
- any direct or indirect consequential liability, (whether for loss of profit, goodwill, business revenue or otherwise) loss, injury or damage (other than death or personal injury) arising through any such failure or defect.